6:07 PM |
Author: Siva
The Hindu reports transactions with BSNL, like mobile and fixed line bill payments, have gone online. That doesn't mean you can pay the bills online. You can pay them at the old telegraph offices/DTOs waiting in a line. Mr. Dinesh Varma, when we think of online, we think of this.
Will you buy BSNL stock when it becomes public ?
As an aside, The Hindu glosses over this effort as strategy. What it misses is that the effort is required to engage the staff BSNL has. That BSNL never fired anyone when it moved from operator based dialing to STD type service. It engaged all the 'operators' and 'monitors' (as the supervisors are called) in processing applications and bill payments for which it had staff already. (In BSNL's defense, the number of lines went up too). BSNL won't fire employees even when no one uses telegram. It morphs those offices to customer service centers to process bill payments.
Will you buy BSNL stock when it becomes public ?
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